- How do I care for my new jewelry?
With proper care your Rito Originals purchase can last a lifetime. We suggest avoiding any kind of harsh cleaners or chlorinated pools. To clean your new piece, use a mild soap and a soft bristle brush like an unused toothbrush to clean dirt and oils off you piece. A simple jewelry polishing cloth will help bring your piece back to a high shine.
- What ring size should I get?
Please do not guess your ring size or try using a piece of string. For the most accurate size you can go to any jewelry counter and ask for a measurement. We also sell reusable ring sizers if needed.
- Do you take custom orders?
Yes, we would love to make you a custom item. You can use our Contact Form or email us at CustomerService@RitoOriginals.com with details on what you are looking for.
- How long will it take for me to receive my order?
It currently takes us 3-5 business days to fabricate our jewelry. Each piece is handcrafted in our studio. From there shipping times vary based on the shipping option you choose at checkout.
- How do I track/check the status of my order?
You will receive a confirmation email when you have placed your order and then a shipping confirmation email with a tracking number once your order has shipped. You can also find this information when logged into your account if you choose to sign up for one.